Shipping policy

After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. 

Domestic Orders - We will attempt to dispatch your order within 1-2 business days.

Please note that we can not be held responsible for items that are left unattended by Australia Post or Sendle Courier through ‘Safe Drop’ or with ’Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with Australia Post or Sendle Courier directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

We are not to be held responsible for items that are damaged or lost by Australia Post or Sendle Couriers in transit due to neglect or damage by their postal handling.

We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with Australia post or Star Track, as it is unfortunately out of our hands.

If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout. 

If you wish to query a delivery please contact us at hello@toothpasteology.com

International Orders - Unfortunately at this time we don't offer international delivery.

Wrong Address Entered:

If for any reason you entered the wrong address or the order defaulted to an old address and the order was processed successfully please let us know ASAP as once an order goes into our system and is processed, picked, packed or shipped we’re no longer able to update this and the process to get your order will be to get the item returned to us and then shipped to your correct address (There may be additional charges for this). We’re not able to update addresses once they have being processed or left our facility and we can not send you a replacement package to your correct address until we get the original parcel back to our warehouse. You can contact us on hello@toothpasteology.com to let us know.